What your RV salesperson wishes he could tell you! (or "Reality check!")



7 Things Your Salesperson Wants You to Know

Jan 9, 2012
salesperson in a store
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1. Dress for the service you want.
"If you want me to take your word for something—say, you don't have a receipt—looking presentable goes a long way," says Sara, a former retail manager in St. Louis, Missouri. "You can tell a lot about the customer by how she's dressed, and I'll be more likely to believe a customer who's dressed like she shops in my store."

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2. Learn my name, and use it often.
"Treat me like a human being, and I'm more apt to act like one," says Tom, a sales associate in Huntington, New York. Celia Moncholi, senior vice president of TD Bank's call center, agrees: "It personalizes your interaction, which helps the rep feel more accountable for the outcome because you're using her name," she says.

3. Call midweek.
"The average customer service agent talks to 65 to 85 customers in an 8-hour period," says Bill Gessert, volunteer president of the International Customer Service Association. "Wednesdays and Thursdays are the lowest volume days. You're more likely to get a friendlier rep if you call then."

4. Tell me what I can do to make you happy.
"If there's absolutely nothing that can be done to fix your problem—a shipping deadline was missed, the wrong item was sent and it's too late to fix it—ask for a refund, gift card or free item to make it up to you," says Gessert. "Odds are you won't walk away empty-handed."

5. If you want me to make an exception, come at the right time.
It's easier for sales associates to set aside store policy in the middle of a weekday, when the store is empty. "I'm willing to, say, grant a refund after the 30-day deadline if the line is short and my supervisor isn't looking over my shoulder," says Sara.

6. Ask me about unadvertised sales.
The average salesperson can't give special discounts on demand, "so don't ask, 'What can you do for me?'" says Tom. But salespeople can ask managers for a reduction in order to close a deal. "If you're trying to get a price break, ask about unadvertised sales or politely mention the price you'd be willing to pay."

7. Say it on Facebook or Twitter.
Can't get a customer service rep to call you back? Been on hold for an hour? Use the company's social networking site to get a resolution. "If you reach out to us on Twitter or Facebook, we have to be mindful of how we respond because it's a public forum," says Moncholi. Keep your complaint broad, then wait for the company to get back to you directly.






Video: 7 THINGS Car Salesman MUST KNOW to SELL 30+ Cars a month...

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Date: 10.12.2018, 14:09 / Views: 81433